CUSTOMER SUCCESS
Reduce churns and identify expansion opportunities with UserGems for customer success
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Be more proactive and have automated insights of your accounts
Without UserGems
- Surprised when a new executive joins and cancels the contract.
- Find out that your champion has left when your email bounced.
- No visibility into the rest of the organization outside of your point of contact.
- Feel reactive, constantly having to put out fires.
With UserGems
- Identify opportunities and threats when new stakeholders join your account.
- Get alerts when your contacts left the account (and help sales win the new account)
- Capture missing and new key contacts in your accounts.
- Leverage past champions joining your accounts to drive expansion.
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Identify warm paths to drive usage and expansion
Get an alert when a former customer joins your account. They can help drive adoption.
UserGems also captures missing key contacts to help your multi-thread, reducing dependency on your champions and expanding to other teams.
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"[UserGems helps us] identify current clients where our main contacts leave. This level of insight is invaluable!"
7X ROI
in Closed Wons