Recommended for
- For: Customer Success Managers, Account Managers
- Good for preventing churn risks when champions leave
Send notification via email or Slack to the account owner
Example Slack notification from UserGems:
[TEMPLATE-START]
⚠️ UserGems: Champion left Customer ⚠️
Heads up! It looks like John Smith at COMPANY recently left.
- Check their {{LinkedIn URL}} to confirm
- Use the below email to reach out to other stakeholders to avoid churn risk👇
[TEMPLATE-END]
[TEMPLATE-START]
<div class="email-header">
<h6>Subject:</h6>
<div>Did JANE leave COMPANY?</div>
</div>
Body:
Hi {First Name},
I noticed that JANE SMITH appears to have left COMPANY. Can you confirm if that's correct?
If so, that's a definitely bummer. I really enjoyed working with JANE.
I'm sure you're still getting your ducks in a row, but please let me know if there's anyone I should be looping in to help fill their shoes on the ACME front.
[TEMPLATE-END]